Frequently Asked Questions
Login and Account
If you are sure you have an account in this webstore but cannot login, you can apply for a new password here. Note that your Email is your username. If you are certain your password is correct, but you still cannot login, try deleting your browser's cookies for militaryminiature.com.
We accept payment credit card (Visa, MasterCard, Discover and American Express). If you wish to pay with PayPal, please contact us at [email protected] to process your payment and set up your subscription.
Unfortunately, checks can no longer be accepted as they are being phased out entirely.
Our checkout and account pages are secured with an SSL certificate issued by GoDaddy. Credit card payments are processed using so-called Hosted Fields on a secure server hosted by Braintree under the highest PCI DSS conditions. No credit card data is either actually processed or ever stored at militaryminiature.com.
When you save your payment method, a bit of reference code is saved on our site that allows you to make further purchases without entering your card information. It also allows us to charge your account for subscriptions if you signed up to any automatically renewing subscription. In no other case can or will we charge your account and no login or card information is ever stored on our server.
By default subscriptions start with the first upcoming issue (see the 'Most recent issue' item on the subscription product page for the latest distributed issue). As our magazines are quarterly, it can take up to 12-14 weeks for your first issue to arrive. Within a short period after appearance of a new issue, subscriptions will automatically be backdated to the latest issue.
Each magazine is published four times per year. When you purchase a subscription you always pay for the number of issues, not the period. This means that if we ever change the frequency or a magazine is delayed, you still get the number of editions you originally paid for.
The digital subscription is auto-renewing. This means that instead of being asked to renew at the end of your subscription's term, you will be continuously billed via your chosen payment method until you choose to cancel the subscription, which can be done either through the user account page, or by contacting customer service. Digital auto-renewing subscriptions will be billed every four issues.
Like hardcopy subscriptions, digital subscriptions begin with the first upcoming issue by default. All digital subscriptions are auto-renewing (see above) and are billed every four issues. You MUST have an account in our webshop in order to have a digital subscription, as an email address is required for both notifying you of new issues' release, and also because PDFs of previous issues in your subscription are available to download via the user account page on the webshop.
We use our newsletter system to notify readers when a new issue becomes available. The notification also comes with a direct download link, so make sure you're signed up to ensure deliverability and check your spam filter and junk mail settings!
Once purchased, you will not be sent a PDF due to size limitations on emails. Instead, you can find Issue links in the 'My Downloadable Products' section of the user account page on the webshop (login required). Remember that these are relatively large, so it may take some time to load on Flip-book Viewer, depending on the speed of your connection.